In Kasha's investigation of the homeowners claim, what should she prioritize to handle the ethical dilemma correctly?

Prioritizing the gathering of information to determine the duties owed is crucial for handling the ethical dilemma correctly in Kasha's investigation of the homeowners claim. This approach ensures that all relevant facts and circumstances surrounding the claim are considered. By doing so, Kasha can accurately assess her responsibilities towards the insured based on the contractual obligations and ethical standards prevalent in the industry.

Understanding the duties owed involves reviewing the policy terms, the conditions under which the claim was made, and any applicable laws. Such an analysis allows Kasha to make informed decisions that align with both the insurer's policies and legal requirements, ensuring fair treatment of the insured.

This focus on fact-finding establishes a solid foundation for further steps in the claims process, enabling Kasha to address the ethical dilemmas she may face with clarity and integrity. Ethical decision-making is strengthened when it is based on comprehensive understanding rather than assumptions or anticipations about reactions or obligations.