What should Clarence do according to his company's code of conduct regarding the claim files?

Providing the summaries without alteration aligns with the principles of transparency and integrity emphasized in most professional codes of conduct, including those for CPCU-designated professionals. When dealing with claim files, it is paramount that individuals handle them honestly and without manipulation. By delivering unaltered summaries, Clarence upholds ethical standards and fosters trust with auditors and stakeholders involved in the claims process.

This approach not only reflects a commitment to ethical practices but also ensures compliance with regulations and company policies. Presenting the data as it is preserves the integrity of the information and supports the overall reputation of the organization. Any alterations or attempts to justify actions through misrepresentation could lead to ethical violations and potentially serious ramifications for both the individual and the company.

Promoting transparency also allows for clear accountability, reinforcing the importance of maintaining high ethical standards in the insurance industry.